FREE Cancun Vacation | Frequently Asked Questions

No. There is no minimum stay required. You can stay for a minimum of 1 night or the maximum nights allowed for that hotel.

Reservations booked on the website cannot be changed or modified once booked but may be canceled per the terms and conditions. Cancellation policies will vary depending on the hotel or resort you selected. Cancelled reservations may incur a cancellation fee.

Yes. A non-activated savings code is fully transferable. Once activated, a savings code cannot be transferred and personal information cannot be changed. The person activating the savings code must be the person traveling or using the service.

Our Hotel Savings Card “Cash Credits” are a cash currency that serves as a form of payment that allows users to buy down the cost of their hotel or resort bookings and car rentals and attractions. Your customer can use the cash credits at:

Over 1,000,000 Hotels and Resorts worldwide including Name Brands like Hilton, Marriott, Ritz Carlton, Holiday Inn, Hyatt, Hampton, Ramada, Four Seasons, Starwood and many many more.
Car rentals from all the major brands like Avis, Alamo, Budget, Dollar, Enterprise, National, Thrifty, and more.
Thousands of attractions and destination activities.

Activate your travel savings code to create an account. Search for your desired property. Savings are displayed with each search result. Results with the greatest savings are displayed first. Place your reservation and the amount that you save will be deducted from your Savings Bank Balance.

No. The travel savings program is flexible and permits you to use your entire Savings Bank Balance on a single or multiple reservations until your Savings Bank Balance is empty. The amount that you may apply to each reservation is determined by the parameters of your search and the savings available through the hotels and resorts that you choose.

Yes, if the amount of savings for the selected hotel or resort is equal to the amount of your Savings Bank Balance, the entire amount will be applied to your reservation automatically.

No, you are only eligible for one savings card per user account.

Yes, the digital certificates created will be assigned an expiration date 7 days out from the date you sent it. The printed certificates will be assigned an expiration date 30 days after creation. Please note that the expiration date shown on the digital certificates only pertains to the actual activation of the certificate. After you activate a vacation certificate, you will have at least 18 months to travel. To activate, you simply need to pay the daily taxes and fees that correspond to the certificate. You can activate by phone or online.

No. The expiration date pertains to activation of the vacation certificate only. Once you activate by paying the taxes and fees of a vacation certificate, you will then have at least 18 months to travel. Example for our US resorts, the activation fee is $19.45 per night and our Mexico offers is $19.70 per night.

No. We do not do any other marketing to your certificate recipient. We respect our business partners and have no intention of spamming you with email. We will send up to 3 email reminders during the first 7 days prior to the certificate expiration to remind them to activate. If you do activate then, you will become a customer of our promotion partner as well and they may need to have further communication with you concerning the reservation, or reminding you to book dates etc.

We promote specific properties with each certificate destination. For example, we are currently offering Westgate Resorts in both Orlando and Las Vegas. However, If the property we promote is not availed we may give the user other choices they can pick from. Keep in mind that these are promotional offers that we provide you with significant savings on your travel so it's not going to work the same way as going to www.hotels.com and paying full rack rate where you get to choose the hotel. With us, the properties that we work with and that participate in these promotional offers release the unoccupied inventory to us just 30 days ahead of time.

These do not work for last minute bookings. You must book with a minimum of 30 days advance notice prior to prefered or selected check-in dates. So as long as you are booking more than 30 days out, we can fulfill based on the availability of course. The properties that we work with release their unoccupied inventory to us daily with 30 days out, so there is no way around this. Remember, we are filling otherwise empty rooms for the participating properties and this is the time frame that they use to project what their occupancy will be. Based on what their projection is, will determine how many allotments they can provide to us for these promotions. The one exception is when and if available, if you agree to an upgrade that requires a resort preview, we may be able to get you in with less than 30 days advance notice.

The taxes and fees are based on a few factors, examples include, but are not limited to, local tourism and bed taxes, Sales tax based on the full rack rate of the accommodations, maid service fees, zone surcharges, travel agency fees, federal, state, local, or municipal taxes, etc.

The recipient of this certificate will receive 4 days 3 nights luxury hotel accommodation room rate free of charge, which retail is valued at up to $195 per night, in the US and up to $300 per night in Mexico; however, recipient is responsible for all other expenses including but not limited to: airfare, transfers, food & beverages, gratuities, resort fees if applicable, and any other personal or miscellaneous expenses.

Resort fees are commonplace in the travel industry. As a matter of fact, over 96% of tourists traveling to Orlando or Las Vegas now have to pay a resort fee when they check in at the resort. This is so common now that it’s just expected for any seasoned traveler.

With your $100 and up single purchase, we are giving you a vacation that is valued at up to $1,500 in Mexico, depending on the time of year you travel. That’s an incredible value!

To offset the resort fees paid directly to the resort that we cannot control we are also going to include a free bonus of $150 BookVIP credit to be used towards an additional trip anytime in the future. This will be an extra bonus that all of your clients who redeem a complimentary vacation through us will receive after completing travel using the certificate.

Resort fees for properties we use for FREE hotel stay certificates run from:

Mexico hotels we use are from $10.00 to $14.00 per night based on the season.

Resort fees cover items like WiFi Internet Access, Local Calls, Resort Amenities,

Fitness Centers, In-room Safes, Beach Chairs, Umbrellas, Beach/pool towels, activities and more.

The short answer is YES. The US resorts options will include up to 4 people in the room regardless of age except for our resort in Branson Mo. the studio included is for up to 2 adults. For Mexico offers, they can travel with 2 adults and up to 2 children up to the ages of 12 or under. If traveling with extra adults or children, upgrades may be available to accommodate depending on availability. Upgrades require the purchase of additional rooms or larger suites which may not always be available. Prices for additional children etc. depending on room availability and seasonality so prices cannot be quoted until travel dates are selected. These promotional certificates are designed for couples or small families. More than 4 persons will be harder to accommodate with these promotions and in some cases not possible.

No sorry, these certificates cannot be used for groups of more than 1 room. The hotels that are offering this promotion will honor only one package per family, friends, acquaintances, or known groups traveling on the same, similar, and/or adjoining arrival and departure dates. There are additional costs associated with group travel. They also will not be available to use during conventions or other special events.

This certificate activation is FINAL & NON-REFUNDABLE unless you have purchased Trip Guard. If Trip Guard insurance was purchased, you may cancel anytime up to and until you have confirmed the travel dates. If Trip Guard was declined, you will have a store credit to use your vacation dollars toward any hotel or resort of your choice within BookVip.com. Once dates are confirmed with the certificate, no changes will be allowed. Cancellations after dates are confirmed and will result in forfeiture of the activation fees. (The inventory used for these rooms are not as flexible as booking at retail rack rates, once confirmed changes will not be allowed and cancellations or no-shows will result in forfeiture of fees paid)

No, the resorts we offer for the certificate will not be all-inclusive. The recipient of this certificate is responsible for all expenses including but not limited to: airfare, transfers, food, gratuities, and any other miscellaneous expenses. This certificate cannot be combined with any other promotional vacation offer. We will, however, offer the certificate holder opportunities to upgrade to a different resort with an All-Inclusive plan starting at only $199 and $299 per couple for the entire stay. This upgrade option will save the user nearly $1500 in value compared to anywhere else. The user will be asked to attend a resort discovery tour of the property where they will introduce them to the benefits of resort membership or ownership and their frequent visitor plans. This takes a quick 90 minutes and will provide you with an additional $1000 in savings.

No, the flights are not included. The recipient of this certificate is responsible for all expenses including but not limited to: airfare, transfers, food, gratuities, and any other miscellaneous expenses. This certificate cannot be combined with any other promotional vacation offer.

One of the ways that these promotions are made possible is we will be offering the certificate holder the opportunity to upgrade. For example, for the 5 night Mexico vacations - we will offer the end user the opportunity to upgrade to All Inclusive resorts starting at only $199 per couple for the entire stay. We have upgrade options at $199 and at $299 that will allow 2 adults and up to 2 kids up to the age of 18 to have all their meals and drinks included for as low as only an additional $199. This is a huge value that saves you up to $1500 on your vacation. The certificate holder will have the option of upgrading to All Inclusive offers as seen on BookVIP at significant additional discounts not available to the public. These upgrades will require that you meet certain demographics and agree to attend a resort preview to consider the benefits of resort ownership. There is absolutely no obligation for you to upgrade and if you do upgrade, there is no obligation for you to join or purchase anything. If you would like these upgrades, we will offer you some huge value incentives that you might want to consider.

This is the resort that we are currently offering:

Cancun, Mexico (5 nights)
Riviera Maya
1 bedroom Master Suite

Activation taxes for Mexico resorts are $19.70 per night
Resort fees for Mexico hotels we use for FREE hotel stay certificates are from $10.00 to $16.00 per night.

Resort fees cover items like: WiFi Internet Access, Local Calls, Resort Amenities,Fitness Centers, In-room Safes, Beach Chairs, Umbrellas, Beach/pool towels, activities and more.

With these promotional offer, the resorts are hoping the customers will make up for the loss in room revenue with spending on property at the restaurants, spa, casino, etc. For this reason and others, they are requiring that at least 1 person in the party be over the age of 21 for the US resort promotions and 1 person over must be over the age of 30 for Mexico offers and have a passport to travel, they must also have a valid major credit card to check into the Mexico resorts. For our US resort offers they must also have a Major credit or a bank debit card with Visa or Mastercard logo plus valid government issued ID to check in. (In other words, they must not be cash customers with no recourse for damage to rooms etc.) Certificate users must also reside at least 100 miles away from the participating resort. So, for example, a resident of Orlando cannot use the Orlando stay but instead could use the Las Vegas hotel stay.

You may refer to this page: Terms & Conditions